Pick and choose…apparently

Had a great one yesterday at work. As I have said before, I run a Service Desk and this means that we are responsible for logging all user issues into a ticketing system.

Sometimes we fix them straight away, other times we have to pass them on to other teams. Yesterday, we transferred a ticket to the 3rd level team as there was a serious issue with a users account.

Following investigation, the ticket arrived back in our queue with this comment:

“There was a huge mistake in the creation of this account. Find out who created it and have them fix it!”

Genius…”Ooh, that looks bad, I ain’t doing it”. I wasn’t aware that was an option when you are assigned the task of fixing something. That is of course ignoring the fact that the account was created months ago…

It goes without saying that I gave the ticket back with the message “I don’t care who caused it, just get it fixed…please”, but it strikes me as interesting that this particular support member decided that he wouldn’t work on complicated things today….

I love my job sometimes.

CrashThis will probably be my last post for a while, I move apartments tomorrow and will lose my net connection for a couple of weeks. I am also taking the furniture back to Sarah (and a friend) in the UK next week*, so won’t be posting from work.

Ok, now you have stopped cheering about my inability to tarnish the name of blogging for a while….see you in a couple of weeks :-)

* Frankfurt to Calais – 7 hours, Calais to Folkestone – 40 mins, Folkestone to Chichester – 2 hours (unload some stuff), Chichester to Bournemouth – 1 hour. Spend the night in Bournemouth. Bournemouth to Nottingham – 4 hours (unload the rest). Just call me “White Van Man”

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